Cancellation & Refunds

  1. Effective Date: 15/08/2025

    At Readerkart.in, customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines the terms and procedures for cancellations, returns, and refunds for purchases made on our platform.

  1. 1. Order Cancellation

    Before Shipment:You can cancel your order before it is shipped by logging into your account and selecting the ‘Cancel Order’ option. If your order is prepaid, the amount will be refunded to your original payment method within 5-7 business days after cancellation.

    After Shipment: Once the order is shipped, it cannot be cancelled. However, you can choose to refuse delivery, and the book(s) will be returned to us. Refund will be initiated once the product reaches our warehouse and passes quality checks.


  2. 2. Returns & Replacement
    We offer returns and replacements under the following conditions:
    Eligible Cases:
    • Damaged or defective books
    • Incorrect books delivered (title/author mismatch)
    • Missing books in a multi-book order.

    Conditions for Return:
    • The return request must be raised within 48 hours of delivery.
    • The book(s) must be unused, and in original condition and packaging.
    • Proof of issue (e.g., photo or video of damaged product) is required for processing.

    NOTE:To initiate a return or replacement, contact us at 📧 support@readerkart.in or 📞+91 931-917-9754 with your order ID and issue details.

  3. 3. Refund Policy
    Once the returned item is received and inspected, we will send you an email to notify you of the refund status.
    Refund Timeline:
    • Prepaid Orders: Refund will be processed to your original payment method within 5-7 business days.
    • Cash on Delivery (COD): Refund will be initiated via UPI or bank transfer after confirmation.

    Note: Shipping charges (if any) are non-refundable unless the return is due to a fault on our end.

  4. 4. Non-Returnable Items
    The following items are non-returnable unless received in a damaged or defective condition:
    • eBooks or digital content
    • Personalized or custom-ordered books
    • Clearance or sale items

  5. 5. Contact Us
    📧 Email: support@readerkart.in
    📞 Phone: +91 931-917-9754
    📍 Address: First Floor, Municipal No.4492, Ansari Road, Darya Ganj, Darya Ganj, New Delhi 110002 India.

Readerkart.in reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically.